Customer satisfaction is our highest priority. We do realize that there are times when exchanges need to be made in relation to colour selection, size and/or style, as shopping online can be challenging. When you receive your wig, it’s very important to handle it carefully until you are sure it will work for you. Please do not remove the tags until you are 100% happy with the style and colour.
All store bought Wigs are FINAL SALE! We don't accept Returns or exchange or store credit.
Any Items purchased online, If you are not happy with the product for any reason please contact us immediately, within 5 days of receipt. You have 14 days from the date you received the product to have it returned to Riona Beauty.
When returning your item, you may choose to Exchange or Store Credit.
Exchange - You will be responsible for return shipping cost.
Store Credit - Your store credit can be used for future order/s.
NOTE: We do not provide any REFUNDS
***Promotions / Clearance Items / Sales CANNOT be used for the exchange items***.
To start a return, you can contact us at info@rionabeauty.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rionabeauty.ca
ELIGIBLE REFUND
your item must be in perfect condition, factory standards, unaltered, unworn or unused, undamaged, and with all tag(s) attached and in its original packaging, You'll also need the receipt for proof of purchase.
a restocking fee of 20% applies to all returned items (excluding shipping cost)
only offered on full price purchased item
Promotional items of a product being returned, must also be sent back; otherwise retail value will be charged.
INELIGIBLE REFUND
items not eligible for a refund: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup
purchased on a sale, discount or promotion
any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care or synthetic hair care products,
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchange or Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the store credit or exchange was approved or not. If approved, you’ll be automatically given store credit for your exchange.
Customer satisfaction is our highest priority. We do realize that there are times when exchanges need to be made in relation to colour selection, size and/or style, as shopping online can be challenging. When you receive your wig, it’s very important to handle it carefully until you are sure it will work for you. Please do not remove the tags until you are 100% happy with the style and colour.
All store bought Wigs are FINAL SALE! We don't accept Returns or exchange or store credit.
Any Items purchased online, If you are not happy with the product for any reason please contact us immediately, within 5 days of receipt. You have 14 days from the date you received the product to have it returned to Riona Beauty.
When returning your item, you may choose to Exchange or Store Credit.
Exchange - You will be responsible for return shipping cost.
Store Credit - Your store credit can be used for future order/s.
NOTE: We do not provide any REFUNDS
***Promotions / Clearance Items / Sales CANNOT be used for the exchange items***.
To start a return, you can contact us at info@rionabeauty.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rionabeauty.ca
ELIGIBLE REFUND
your item must be in perfect condition, factory standards, unaltered, unworn or unused, undamaged, and with all tag(s) attached and in its original packaging, You'll also need the receipt for proof of purchase.
a restocking fee of 20% applies to all returned items (excluding shipping cost)
only offered on full price purchased item
Promotional items of a product being returned, must also be sent back; otherwise retail value will be charged.
INELIGIBLE REFUND
items not eligible for a refund: custom design pieces, worn items, smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup
purchased on a sale, discount or promotion
any products listed under hair care and accessories, wig caps, wig liners, colour swatches, headwear, hair care products human hair care or synthetic hair care products,
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchange or Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the store credit or exchange was approved or not. If approved, you’ll be automatically given store credit for your exchange.
